Refund Policy

1. Before work starts

If you cancel before we begin, you receive a full refund of anything you have paid for that project.

2. After work starts, before delivery

If you cancel once work has begun, we charge only for the work completed up to that point, based on the stages finished. We refund the remainder of what you have paid.

3. After delivery

Delivered digital work cannot be returned, so it is not refundable once you have accepted it. If a deliverable materially differs from the brief we agreed, tell us and we will correct it through the revisions included in your package. If we cannot resolve it after a good-faith effort, we will refund the fee for that deliverable.

4. Revisions

The revisions included in your package are there to get the work right. Charges for any additional revisions are not refundable once the revision has been done.

5. How to ask for a refund

• Email helloideaibd@gmail.com within 7 days of delivery, or at any time before delivery if you want to cancel.
• Include your name, company, and a short description of the project and the issue.
• We will reply within 3 business days.

6. How refunds are paid

Approved refunds are returned using the same method you paid with where possible. Timing depends on that payment method and your bank.

7. Custom quotes

For larger or custom projects, a written quote may set different cancellation and refund terms. If it does, the quote applies to that project.

8. Contact

Questions about refunds: helloideaibd@gmail.com.